Article 1 – Parties
1.1 Seller
Name: GLAND HERBAL PRODUCTS LTD. CO.
Address: Kemalpaşa Mah. 7087/4 Street No: 10/12, Bornova – İzmir, Turkey
Phone: +90 232 479 51 00
E-mail: info@gland.com.tr
1.2 Buyer
Name – Surname: …
ID Number: …
Address: …
Phone: …
E-mail: …
Article 2 – Subject
The purpose of this agreement is to establish the rights and obligations of the parties in accordance with the Law on the Protection of Consumers No. 4077 and the regulations on distance contracts, regarding the sale and delivery of products ordered electronically by the Buyer from the Seller’s website https://www.gland.com.tr , as described with specifications and sales price below.
The Buyer acknowledges that they have been clearly and adequately informed electronically by the Seller regarding: the Seller’s name, title, address, contact information; the essential characteristics of the goods; the sales price including taxes; payment methods; delivery terms and costs; the right of withdrawal and how to exercise it; and the official authorities to whom complaints and objections can be addressed. By confirming this information electronically, the Buyer accepts and declares that they have placed the order in accordance with this agreement.
The pre-contractual information on https://www.gland.com.tr and the invoice issued for the order by the Buyer constitute an integral part of this agreement.
Article 3 – Product / Payment / Delivery Information
The type, quantity, brand/model, sales price, payment method, recipient, delivery address, invoicing information, and shipping cost of the product(s) ordered electronically are listed below. The invoiced person must be the same as the person entering into this contract.
The Buyer accepts full responsibility for the accuracy and completeness of the information provided. Any damages or liabilities arising from incorrect or incomplete information are the responsibility of the Buyer.
The Seller reserves the right to suspend the order if the information provided by the Buyer does not match reality. If the Seller cannot reach the Buyer via the provided phone, email, or postal address, the order will be held for 15 (fifteen) days. The Buyer is expected to contact the Seller within this period. If no response is received, the Seller may cancel the order to avoid losses for both parties.
Ordered Product(s):
Name, Code: …
Qty: …
Total Sale Price: …TL
Payment Method: Credit Card / Bank Transfer (EFT)
Recipient: …
Phone: …
Delivery Address: …
Invoice Recipient/Company: …
Invoice Address: …
Tax Office: …
Tax ID Number: …
Shipping Fee: …TL
Article 4 – Contract Date and Force Majeure
The contract date is the date the Buyer places the order: ../../….
Unforeseeable events beyond the control of the parties, preventing the fulfillment of obligations either partially or entirely (natural disasters, war, terrorism, uprisings, regulatory changes, seizure or strike, major disruption of production or communication facilities, etc.), shall be considered force majeure. The affected party must notify the other party immediately and in writing.
If force majeure persists for 30 (thirty) days, either party has the right to terminate the contract unilaterally.
Article 5 – Seller’s Rights and Obligations
5.1 The Seller undertakes to fulfill all obligations under this agreement, except in cases of force majeure, in accordance with Law No. 4077 and distance sales regulations.
5.2 Persons under 18 years of age may not purchase from https://www.gland.com.tr . The Seller relies on the age provided by the Buyer and is not liable for any misrepresentation.
5.3 The Seller is not responsible for pricing errors due to system issues, website design, or unlawful interference. Buyers cannot claim rights based on such errors.
5.4 Purchases can be made via credit card (Visa, MasterCard, etc.) or bank transfer. Orders unpaid via transfer within one week will be canceled. Payment is considered received when the bank confirms the credit card transaction or the bank transfer (EFT) reaches the Seller’s account. Cash on delivery or other payment methods without prior coordination are not accepted.
Article 6 – Buyer’s Rights and Obligations
6.1 The Buyer agrees to fulfill all obligations under this agreement, except in cases of force majeure.
6.2 By placing an order, the Buyer accepts the terms of this agreement and agrees to pay according to the specified payment method.
6.3 The Buyer acknowledges that they have received clear and understandable electronic information regarding the Seller’s identity, product characteristics, price, taxes, payment method, delivery, the right of withdrawal, and complaint procedures, and confirms these prior to placing the order.
6.4 The Buyer confirms having read and understood all instructions, procedures, and warnings on https://www.gland.com.tr regarding order, payment, product use, and risk mitigation.
6.5 The Buyer agrees not to damage the product or packaging and to return the original invoice and delivery note when exercising the right of withdrawal.
Article 7 – Order / Payment Procedure
Order: The Buyer confirms the total price (including VAT) in the shopping cart. Payment is processed via the relevant bank card POS. The order confirmation email is sent before shipment.
If a product cannot be supplied due to stock or other justified reasons, the Buyer will be informed clearly. The Seller may offer a replacement product of equal quality and price, await availability, or cancel the order.
Payment: Buyers who do not wish to use credit cards may pay via bank transfer. Transfers must include the order number and match invoice information.
If unauthorized use of the Buyer’s credit card occurs after delivery, the Buyer must return the product within 10 days, with shipping costs borne by the Buyer. Refunds for credit card payments follow bank procedures and may be issued in installments if the original payment was made in installments.
Article 8 – Shipping / Delivery Procedure
Products are handed to the contracted courier upon sending the order confirmation email. Delivery is made to the Buyer’s address, with a maximum delivery time of 30 days from the contract date, extendable by 10 days with prior notice.
If packages are delivered to the wrong recipient or address, or if the Buyer is unavailable, the Seller is not responsible for additional shipping fees. Damaged packages must be documented with the courier; otherwise, delivery is considered fulfilled.
Article 9 – Product Return and Right of Withdrawal
The Buyer has the right to withdraw from the contract within seven days without providing a reason and without penalty. Returned products must include two original invoices with completed return sections. Shipping costs are borne by the Buyer.
Products prepared according to the Buyer’s explicit requests are not eligible for withdrawal. Refunds are issued within ten days upon receipt of the returned product and invoice, without additional charges. Products returned in a damaged or used state are not accepted.
Article 10 – Warranty
Non-consumable products used according to instructions and properly maintained are covered for 1 year against manufacturing defects. Warranty applies to consumers under Law No. 4077. Commercial transactions are subject to the Turkish Commercial Code.
Article 11 – Confidentiality
All information provided by the Buyer for payment or order processing will not be shared with third parties, except as required by law or official investigations. Credit card data is transmitted securely to banks for authorization and not stored.
Article 12 – Jurisdiction
Disputes arising from this agreement are subject to the Consumer Arbitration Committees up to the annual threshold set by the Ministry of Trade and/or Consumer Courts in the Buyer’s or Seller’s jurisdiction. By placing an order, the Buyer accepts all terms of this agreement.